Bookings

Deposits, No-Shows & Cancellations

At Elizabeth JJ’s, we commit ourselves to providing the highest quality service to our clients. While we understand that your schedule may change, our salon is a small business, and no-shows and late cancellations represent a significant loss of business and expense for us. We consequently request that customers respect our time and expertise by providing a minimum of 48 hours’ notice if unable to attend an appointment. Please phone (07 3366 6677), text or email (info@elizabethjjs.com.au) the salon directly to reschedule or cancel your appointment.

To secure your appointment, direct and online bookings require a 50% deposit for the services booked. This can be paid online, in person or over the phone and goes towards the total cost of the appointment, regardless of any changes to services on the day. Cancellations with more than 48 hours’ notice will result in the deposit being returned at the discretion of management, however cancellations with less than 48 hours’ notice will result in the forfeit of the deposit. If needing to reschedule, please provide as much notice to the salon as possible; your existing deposit will be credited to the new appointment.

Confirming Appointments

Elizabeth JJ’s will send automatic confirmation text messages as a friendly reminder of your upcoming appointment. If the appointment is not confirmed within 48 hours of your booking time, we will attempt to contact you by phone for confirmation. If your contact details change, please let us know immediately so that we can update your client profile.

Colour Policy

In the unlikely event that you are not completely satisfied with your colour service, please let us know at the time of your service or within the next 24 hours and we will endeavour to meet your colour expectations with a follow-up appointment. We are however, unable to perform further services if another colour or treatment has been applied to your hair, by yourself or another salon, in the period between your first service and follow-up appointment.
We cannot take responsibility if you have simply changed your mind or are unhappy about the type of service that you chose at the time of your consultation.
We welcome constructive feedback, but do not offer refunds for any colour services performed in the salon.

Group Bookings and Substantial Services

You may be asked for a deposit when booking services that require significant amounts of staff time and/or resources. This includes group bookings (e.g. wedding parties) and time-intensive services such as hair extensions, chemical straightening or perms.

Gift Vouchers

Gift vouchers are non-transferable or redeemable for cash and are valid for 6 months from the purchase date. Please call the salon if you have any questions about your voucher.